Legal
Complaints and disputes
If something has gone wrong, we would rather hear it from you than not hear it at all.
Tell us first
Ring 021 58 7070 or email ron@nzcreditsolutions.com and say what happened. Put "complaint" in the subject line so it is not treated as an ordinary enquiry. You can also write to us at 55 Mahana Road, Te Rapa, Hamilton 3200.
What happens then
- We acknowledge your complaint within two business days.
- We look into it, and ask you for anything we need to understand it properly.
- We come back to you with an answer, normally within 10 working days. If it is going to take longer than that, we will tell you why and when to expect it.
If you are not satisfied
Every registered financial service provider in New Zealand must belong to an independent dispute resolution scheme, and you can take an unresolved complaint to ours at no cost to you. The scheme is independent of us and its decision binds us.
Privacy complaints
If your complaint is about how we handled your personal information and we cannot resolve it, you can take it to the Office of the Privacy Commissioner at privacy.org.nz.